Frequently Asked Questions
Last updated April 15, 2024
HOW DO I PLACE AN ORDER?
Fill out our contact form or send us an email with as much information as you can provide. You are also welcome to give us a call or shoot us a text any time at 731-645-0990. More contact information is listed under our “contact us” page.
WHAT ARE THE DELIVERY OPTIONS AND HOW FAR DO YOU DELIVER?
Option 1: Pick-up / Drop-off by Client
We allow pick-up up to one day prior to an event and return one day after. Pick-up and return times are by appointment only. Please contact us to discuss what would work best for you and your event. We are flexible and willing to help accommodate you however we can!
Option 2: Delivery / Pick-up by 731 Event Rentals
At this time, we deliver anywhere within Tennessee and surrounding states, but we are willing to travel further if needed.
Free delivery within 10 miles of Finger, TN. Contact for a delivery quote if further than 10 miles.
Pick-up is complimentary when full delivery fee is paid. Items must be packaged in original containers and ready for us to pick up at the end of the event.
Delivery and pick-up times will be finalized 2-4 weeks before the event.
IS THERE AN ORDER MINIMUM? WHERE CAN I FIND PRICING?
Our minimum is $100 for every order, including delivery. Pricing for all of our items can be viewed on our website under the ‘rentals’ page.
CAN I MAKE ADJUSTMENTS TO MY ORDER?
Yes! We do not allow reductions in original order amount, but you are welcome to switch items and quantities up to a week before the event as long as the new items you are interested in are available and it is not a special order invoice.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations made prior to 1 month before the event a full refund. Cancellations made less than 1 month before the event will receive a 50% refund if paid in full. If only 50% of grand total was paid at time of booking The Client will not receive a refund.
ARE YOU ABLE TO SOURCE INVENTORY?
We are able to source more of already existing inventory in most cases, given time to do so. Our inventory is expanding weekly, be sure to check back often for updates.
Special orders are possible if a client requests an item that does not currently exist in our inventory. Special orders require full payment of the invoice at time of contract signing and the quantities cannot be modified.
IN WHAT CONDITION MAY I RETURN RENTALS?
Glassware: Must be returned in their restaurant grade glass racks with no liquids and stems down.
WHAT HAPPENS IF ITEMS ARE DAMAGED/BROKEN/MISSING?
We understand that accidents happen! We handle damage, broken, and missing items on a case-by-case basis. A few things are taken into consideration: order total, value of item(s), and popularity of item(s). We reserve the right to charge for damage, broken, or missing items at replacement cost.
MAY WE BORROW ITEMS FOR A PHOTOSHOOT?
We love participating in styled shoots! If you are coordinating a styled shoot and are interested in using our rentals, feel free to reach out.